Open enrollment began Oct. 1 for people seeking coverage under the 2010 health care law, as much of the federal government was in the process of shutting down. The system, which offers insurance plans in 36 states and links to state-run exchanges elsewhere, groaned under the weight of heavy traffic.
Error messages, crashes, long waits for service, and other glitches were observed on a widespread basis the morning of the launch, as early adopters of the law informally known as Obamacare rushed to apply for benefits.
Officials, including President Barack Obama, advised patience. "Now, like every new law, every new product roll-out, there are going to be some glitches in the sign-up process along the way that we will fix," Obama said in a Rose Garden event. Obama compared the launch bugs to a defect in an iPhone operating system rollout – the same comparison offered by Health and Human Services Secretary Kathleen Sebelius in remarks to reporters as the day before.
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